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Questions Settings

After choosing your method for creating a survey and completing the first step of general settings, you will be directed to the questions page.

1. If creating survey from scratch

  • This section would be blank, you need to start entering the questions with their options.
  • Option 1- Click “Add a question”
    • You can select a question from our question bank by clicking on ‘Pick from question bank’
      • Select the category from the dropdown to get list of question under that category.
      • select the desired question from the list.
      • The answer options are pre-populated and cannot be modified.
    • By default the ‘allow comments’ will be checked, uncheck it if you do want to collect comments for any particular question
    • Include Verbatim in Sentiment analysis – check this box, if you wish understand the sentiment of the comments collected.
      • The system will evaluate the sentiment of the comment and let you know if the comment is negative, positive or neutral.
    • ‘Include in favorability calculation’ – if this checked only then the results of this would be included in the favorability reports and dashboards of the survey results.
    • Click on “Add Question” and repeat the step to add more questions.
  • Option 2- Click “Add a question”
    • In the pop-up select “Custom Question”
    • Here, you can enter your custom question and assign a category for the question.
    • Mention the type of question, by default the answer options populates based on the type selection, however these can be edited to anything else of your choice.
    • NOTE
      • The option of answers should be from highest rating to lowest.
        • Example: The first should be ‘Strongly Agree’ & the last should be ‘Strongly disagree’; If its numbers, rating from 1 to 5 with 5 being the highest, then the first option should be 5 and last option should be 1.
        • Hyphen does not allow you to have more than 5 options in answers.

2. If creating survey from Templates

  • This section would be pre-populated with the template questions.
  • The system does not allow any modification in questions or answer options for these questions.
    • By default the ‘allow comments’ will be checked, uncheck it if you do want to collect comments for any particular question
    • Include Verbatim in Sentiment analysis – check this box, if you wish understand the sentiment of the comments collected.The system will evaluate the sentiment of the comment and let you know if the comment is negative, positive or neutral.
    • ‘Include in favorability calculation’ – if this checked only then the results of this would be included in the favorability reports and dashboards of the survey results.
    • Save the changes if modified.
  • However, if you wish to remove some questions from the template list, you can remove them using the Remove option which comes on clicking the question.
  • Additionally, you can add more questions to the already existing list by clicking “Add a question” at the bottom of the page.
    • You can add a custom question or pick one from the question bank.